Terms & Conditions

Animal Encounters

  • Online bookings need to be made 24 hours in advance, for today’s availability please contact the zoo on 03 5356 4668
  • Animal encounters may have age limits, see each encounter for specific details
  • Price of encounters does not include general admission.
  • All encounters are subject to availability.
  • All participants must follow all instructions given by Halls Gap Zoo staff, failure to do so may result in a shortened session.
  • Participants may be asked to cease the encounter at any time for whatever reason at Zoo staff’s discretion.
  • Animals respond in different ways to different people and external factors, we cannot control this and experiences may vary.

Entry Tickets

If you have purchased your ticket online, please present your order ID number or other proof of purchase and a form of identification upon entry.


    1.  Only Australian Concession Cards that are listed below and they must be shown to receive concession rate:
      • Pensioner
      • Disability
      • Healthcare
      • Seniors
      • DVA Gold Cards and Students
      • Companion cards – holder pays concession rate and companion is free.
    2. No discounts or concessions are available in conjunction with any other offer.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds or rescheduling for animal encounters will not be given if cancellation is within 24hrs of the day of encounter.

Non-refundable, non-returnable and non-exchangeable items include souvenirs, gift vouchers and food/drink.

Refunds for animal encounters will not be given if cancellation is within 72 hours of the day of encounter with no exceptions. A store credit will be provided and ust be used within three years from the original date of booking.

A cancellation with more than 72hours notice, a full refund less a $15% administration fee will be provided.