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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://hallsgapzoo.com.au/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hallsgapzoo.com.au or by mail using the details provided below:
4061 Halls Gap – Ararat Road, Halls Gap, VIC, 3381, Australia

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Running low on personal space after these school holidays? (Our Redneck Wallaby mum knows how you feel) Hop on in to the zoo today to let the kids run off some steam so they sleep well and are ready for the new school year. The weather is going to be perfect to see all the animals out and about. 

📸 Keeper Sherrin 

 #grampians #grampiansvictoria #grampiansnationalpark #schoolholidays #schoolholidaysmelbourne #hallsgap #hallsgapzoo #hallsgapvictoria
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Bristles would like to let everyone know we are open everyday this long weekend from 10am-5pm. Bring the kids for a nice day out before school is back. We have keeper talks planned, encounters will be running and our food van will be open for coffees, drinks and hot food.  We can’t wait to see all of you .  #hallsgapzoo #grampians #visitmelbourne #victoria #visitvictoria #redpanda
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We would like to introduce our new babies.  Firstly we have 2 baby elk calves that you might  be lucky enough to get a glimpse of. Mum will usually keep the babies in the thick bush for the first few weeks to keep them safe and as they get older they start venturing out more, they are born with spots and without a scent so they don’t attract any predators. 
We also have a beautiful baby Quokka keepers named Ember she is not on display just yet but be sure to keep an eye out on socials on when she will make her debut.  #hallsgapzoo #grampians #visitmelbourne #victoria #visitvictoria #quokka #elk
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Come and enjoy some up close encounters with our animals and while our keepers talk to you about facts and individual personalities you can:

😍Have a Red Panda walk across your lap, 
😱Pat a rhino, 
😄Hold a lizard, 
🤭Feed a cheetah, 
🤗Get kisses from the dingoes, 
😮Feel small standing next to our giraffe 
🥰Hold an otters hand
🤪Deal with the craziness of our meerkat mob 
🤗Or walk our baby wombat

If you’ve had encounters what has been your favourite?

Check out the link below for more information and it is always best to pre book as some encounters are limited to only 2 people a day. 

https://hallsgapzoo.com.au/encounters/
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WE ARE OPEN!!!!
From Tuesday the 7th of January at 10am we officially reopen to visitors. It has been a long 17 days of being closed so our animals are so excited to see you all. Encounters will be up and running so please call to book or arrive early to avoid disappointment. 
#hallsgapzoo #grampians #visitmelbourne
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🎄✨ Merry Christmas from our zoo family to yours! 🎅🏼🐾

We’d like to thank you all for your amazing support throughout the year—your love for the animals and our work means the world to us!

Just a friendly reminder, the zoo is closed today.

Wishing you a joyful day filled with love, laughter, and a little wild magic. 🌟🦒🐆

- The Halls Gap Zoo Team
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Dear Friends and Supporters,

As you may know, Halls Gap Zoo (Grampians VIC, Australia) has always been a cherished part of our community, providing a home for hundreds of animals and offering unforgettable experiences for visitors from near and far. However, like many other local businesses, we’ve been devastated by the recent bushfires that forced us to close our doors during our busiest season- a critical time for us to generate revenue and ensure the wellbeing of our animals.

These fires not only caused damage to the surrounding environment but also severely impacted our ability to operate and care for our beloved animals. Despite the challenges, we have remained committed to their care, but the financial strain has been overwhelming. The closure has made it incredibly difficult for us to meet our daily operating costs, and without support, we risk losing the progress we’ve made.

How Your Support Will Help:

Animal Care: The costs of feeding, vet visits, and maintaining the animals’ habitats remain constant, even when the zoo is closed.

Every donation, big or small, makes a difference in helping us get back on our feet and continue our important work. We’re asking for your support now so that we can continue to care for our animals and provide a unique, educational experience for future generations.

Thank you for standing by us during this challenging time. Your kindness and generosity mean the world to us and to the animals that call Halls Gap Zoo their home.

https://gofund.me/f0539bc9
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🌅 After an intense few days, this is the view we woke up to this morning.🌅

We’re so grateful for the stunning beauty that surrounds us here at Halls Gap Zoo, especially after the challenges of the past week. Our team has been working tirelessly, and we are happy to report that all animals are safe and being cared for daily by our dedicated keepers. 

A huge thank you to the CFA (Country Fire Authority) and Forest Fire Management Victoria for their relentless efforts in keeping the zoo and surrounding areas safe during these challenging times. 
We also want to extend our heartfelt gratitude to all of our supporters for your patience, understanding, and kindness as we navigate this difficult period. 

Our team has set up a GoFundMe page to help alleviate the costs of caring for a zoo as large as ours. You can visit the link https://gofund.me/09c777da to donate.

As per the VIC Emergency website, Halls Gap town is still not safe for return, and as such, we remain closed until further notice. Please continue to check the VIC Emergency site- https://www.emergency.vic.gov.au/respond/ for the latest updates on the situation in the area.

Stay safe and keep an eye on our social media for more updates as we work through this. Your support means the world to us.
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Hot days means snow enrichment for our panda boys. 🧊 
In the wild, red pandas are found throughout the cold Himalayas. This means on hot days, we go the extra mile for our cold loving friends and provide them lots of frozen treats. 

📸 Keeper Steph

#redpanda #enrichment #hallsgapzoo #grampians #victoria
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🎉 Happy 1st Birthday, Polo! 🐒

Our cheeky little black-capped capuchin is officially a whole year old today! Polo has grown into such a playful and curious young monkey, keeping his family (and keepers!) on their toes every single day.

Even though we’re still closed due to the bushfires, we couldn’t let Polo’s big day pass without a celebration. The team put together a special birthday party with all of Polo’s favourite treats and enrichment activities, and he had an absolute blast exploring his birthday goodies.

Thank you for all your support during this challenging time. We’re looking forward to reopening as soon as it’s safe and sharing moments like these with you in person again. Stay safe, everyone!

📸: Keeper Sherrin

 #BlackCappedCapuchin #hallsgapzoo
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Instagram post 18046575139932132
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It doesn’t get much more majestic than a cheetah 🐆 How handsome is Duma!

📸 Keeper Steph

#cheetah #bigcat #hallsgapzoo #melbourne #grampians
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Our keepers having been photographing Romeo the elk every day to keep track of his impressive antlers! 
How beautiful is this photo taken in the early morning light by Keeper Sherrin 📸😍

#antlers #elk #hoofstock #hallsgapzoo #grampians
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Sprout the wombat meets the otter girls. 
What was Sprout thinking? 🤔 

📸 Keeper Steph

#otter #asiansmallclawedotter #wombat #joey #hallsgapzoo #grampians
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