TICKETS
Do I need to pre book for encounters – Yes, to avoid disappointment we highly recommend pre booking encounters. You can book when you get here but if it’s booked out you will miss out.
Can I change or reschedule my encounter booking – If rescheduling is 72 hours before the day of your encounter booking, you will be able to reschedule.
Do you accept Australian Companion and Carer cards – Yes, we accept both. A carer card will receive entry at a concession rate. The companion of the companion card holder receives free entry.
Can I use a concession card – Yes you are able to use this to receive a concession rate for entry tickets.
Do I need to pre book tickets, and do they specify an entry date – You do not need to pre book entry tickets but you definitely can. Our tickets don’t have a specified date so may use them at any time within 3 years.
Can I present my ticket on my mobile phone – Definitely, we love doing our part in saving the environment
Do you have annual memberships available – We sure do, please click the link to get to the membership page. Membership to our zoo is not affiliated with any other zoo.
Do I need to show my membership card to enter the zoo – Yes you need to show your membership card at the front desk and your photo ID.
VISITING US
What are your Operating hours – Operating hours are 10am to 5pm everyday including all Public Holidays except Christmas Day
Are you open on Christmas Day or Public holidays – We are closed Christmas Day but are open all other public holidays
Do you offer animal encounters – We definitely offer animal encounters. Please click on the link so it can take you to our animal encounters page
Can I bring food and drink – Yes you can bring your own food and drink to consume but please don’t feed any to our animals as they have special diets.
Do you have BBQ facilities – Yes, we have free BBQ facilities available
Do you have food available – We have a food van that is open weekends, public holidays and Vic school holidays, we also have snack food, ice creams and drinks available in our front desk.
Is your smoking or vaping allowed in your zoo – No, no smoking or vaping is allowed in our zoo grounds
How long should we allow for a visit – the path around our zoo is 2.5km so please allow at least 2 hours.
ACCESSIBILITY INFORMATION
Do you have wheelchairs for hire – yes, we have wheelchairs for hire for $10 at the front desk, we only have a few so please call to book one.
Is your zoo suitable for pram, stroller and wheelchair – We have a hard gravel track to walk around the zoo so yes, the path is suitable for prams, strollers and wheelchairs.
Services dogs/companion animals – No. Service/companion animals are not allowed as we have free range animals and walk-through enclosures, we are not able to have any service/companion animals out in the zoo grounds. This is not only because of bio-security implications but also because our animals could see the service/companion animals as a potential predator.
Do you accept Australian Companion/Carer cards – Yes, we accept both. A carer card will receive entry at a concession rate. The companion of the companion card holder receives free entry.